NICO Life, NICO General, and NICO Pensions have pledged to continue having strategic partnerships by hosting a high-level Brokers Workshop aimed at enhancing collaboration, knowledge sharing, and service delivery across Malawi’s life insurance sector.
Held on Wednesday in Lilongwe, the workshop underscored NICO Life’s market leadership through innovation, collaboration, and a strong focus on customer experience.
Speaking at the event, NICO Life’s Chief Operating Officer, Chimwemwe Kanyenda, emphasized the critical role brokers play in expanding insurance access in Malawi.
“Brokers are not just intermediaries; they are advisors and advocates who help bridge the gap between insurers and clients and this workshop is part of our ongoing efforts to equip and empower them with the tools and insights needed to better serve the market,” Kanyenda said.
Kanyenda announced that the Brokers Workshop will now be held annually as part of the company’s strategy to foster a more connected and responsive insurance ecosystem.
“We believe in partnerships that grow together. By engaging our brokers more frequently and meaningfully, we are confident that we can raise the standard of insurance delivery in Malawi,” he added.
Maureen Kambalame Thole, Business Development Manager for Resilience Insurance Agency, described the workshop as timely, highlighting how NICO One addresses key gaps in policy awareness and regulatory transformation for the benefit of both brokers and clients.
She further noted that the new products introduced during the workshop will boost the use of technology to deliver better client experiences.
The workshop held under the theme “Mutual Growth and Customer-Centricity,” brought together key players in the broker community to engage on pressing industry topics such as product innovation, claims management, digital transformation, and operational efficiency.
